Returns Policy


ACS Direct offers a money-back guarantee or replacement on most products purchased and returned within 14 days of delivery. This returns policy excludes food, beverage & first aid products, furniture, goods expressly sold on a non-return basis and non-standard products sourced specifically for you.

    To view the full Terms and Conditions, click here.

  • The goods must be in a saleable condition and unopened with no damage to the product outers. Please do not write on the product outers or attach documents directly to them. Instead, please either wrap the items to make a parcel or pack them in a carton.
  • For confirmation of refund or return and replacement please call 021 888 344 or email [email protected].